Support | Dollhouse

SUPPORT & TUTORIALS

 

 

Does Dollhouse  have a return policy or exchange policy?

We do currently offer refunds by mail within 30 days of purchase date.

Returning your online order by mail

If you return a product within 30 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of a Dollhouse gift card.

if you choose to return your products, we ask that you cover the return shipping charges and address the return package to:

The Parlour by Dollhouse
3532 University Ave.
Riverside, Ca 92501

Return all products to Dollhouse by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.

After we have processed your return and issued a refund, we'll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after we receive your items

RETURNED MERCHANDISE POLICY

Quality is super important to us-we take protecting the integrity of the products we sell very seriously. Dollhouse's policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.

If there are any issues with our products please feel free to email us at beautybydollhouse@yahoo.com and we can try our best to assist you further.

 

How long does shipping usually take?

3-5 business days

 

What type of payment is accepted?

We accept all major credit/debit cards; Visa, Mastercard, Discover, Union Pay, AMEX and Paypal payments. Applicable taxes are automatically applied at checkout.

 

Are Dollhouse Lashes reusable?

Synthetic lashes are reusable and can be used up to 3-5 times with proper care

Silk lashes are also reusable and can be used 10-18 times with proper care.

We recommend that the silk lashes DO NOT get wet to achieve maximum use.

How do I apply Dollhouse Lashes?

 

How may I contact you?

You may contact us via email at beautybydollhouse@yahoo.com and we will get back to you within 24 hours or you can mail us at 

3532 University Ave. Riverside Ca. 92501